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Return Policy for Dream Gold Mattress Web Store

At Dream Gold Mattress, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your mattress, you may return it within 7 days of receiving the product, subject to the conditions outlined below. Please read this Return Policy carefully before initiating a return.

  1. Eligibility for Returns

1.1 Timeframe: Returns must be initiated within 7 days from the date you received the mattress.

1.2 Condition: The mattress must be in its original condition, free from stains, damage, or signs of excessive wear and tear. It should be returned in its original packaging, including all accessories, tags, and labels.

  1. Initiation of Return

2.1 Return Authorization: To initiate a return, please contact our customer service team within the 7-day return period. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.

2.2 Return Shipping: You are responsible for arranging and covering the shipping costs for returning the mattress to our designated return facility, unless the return is due to a manufacturing defect or an error on our part.

  1. Refund Process

3.1 Inspection and Approval: Once we receive the returned mattress, our team will inspect it to ensure it meets the return eligibility criteria. If the mattress passes the inspection, we will proceed with the refund process.

3.2 Refund Options: Refunds will be issued using the original payment method used for the purchase. We also reserve the right to issue refunds in the form of store credit or offer exchanges for alternative products.

3.3 Refund Timing: Refunds will be processed within a reasonable timeframe after the returned mattress is received and inspected, typically within 5-7 business days. The exact timing of the refund may vary depending on your financial institution.

  1. Non-Returnable Items

4.1 For hygiene and safety reasons, the following items are non-returnable:

  • Mattress protectors or covers that have been opened or used

  • Pillows, bedding accessories, or any other personal use items

  1. Manufacturer's Warranty

5.1 If your return is due to a manufacturing defect covered by the manufacturer's warranty, please refer to the warranty information provided with your purchase or contact our customer service team for assistance.

  1. Customer Support

6.1 If you have any questions or need assistance with the return process, please contact our customer service team. We are here to help you and ensure your satisfaction.

Note: This Return Policy is specific to purchases made through our web store. For returns of mattresses purchased through authorized retailers, please refer to the retailer's return policy.

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